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I presume OP works at a decently sized company, and they have magical people like PMs and CSMs that turn customer tantrums into neat little cards that he can push down the kanban.
On what planet do you live where people treat commercial requests nice? Clearly you haven’t been in the industry long.
I presume OP works at a decently sized company, and they have magical people like PMs and CSMs that turn customer tantrums into neat little cards that he can push down the kanban.
Or a giant company where customer tantrums are just background noise that is easily ignored.
Soothing white noise that helps you sleep
I always go to the headquarters of the commercial company in a bomb suit to request the update I need.