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“No employee ever wakes up and says, ‘I’m so excited. I made another penny a share today for Panera’s shareholders,’” Shaich told Business Insider in an interview. “Nobody cares. You don’t care whether your CEO comes or goes.”
In case people read the title and not the article.
Read the article. He’s saying that being necessarily disconnected from frontline operations is a challenge of being a high level executive that must be overcome.
In case people read the title and not the article.
This actually sounds accurate and not out of touch.
I assure you I care when a really crap “what about me” CEO gets the shove.
Now the question is: did he say that understanding that that is the truth, or did he say that because he was lamenting employees dont care?
Read the article. He’s saying that being necessarily disconnected from frontline operations is a challenge of being a high level executive that must be overcome.
Probably both.
In his mind, this is just an obstacle to running a successful business.