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Read the article. He’s saying that being necessarily disconnected from frontline operations is a challenge of being a high level executive that must be overcome.
Now the question is: did he say that understanding that that is the truth, or did he say that because he was lamenting employees dont care?
Read the article. He’s saying that being necessarily disconnected from frontline operations is a challenge of being a high level executive that must be overcome.
Probably both.
In his mind, this is just an obstacle to running a successful business.