Warning: Some posts on this platform may contain adult material intended for mature audiences only. Viewer discretion is advised. By clicking ‘Continue’, you confirm that you are 18 years or older and consent to viewing explicit content.
A majority (64%) of 5,728 people surveyed by Gartner in December 2023 said they would prefer companies not to use AI in their customer service. Additionally, 53%...
This is how companies that don’t have competition act. This is how most companies act. We need more anti-trust enforcement.
This is how companies act even if they have competition. Because the competition is doing it, too.
The worst is the "in order to free up queue space, please try your call another time. Hangs up "
I’ve not heard of that before. That’s insane.
Gov agencies that don’t like answering questions do this a lot.