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A majority (64%) of 5,728 people surveyed by Gartner in December 2023 said they would prefer companies not to use AI in their customer service. Additionally, 53%...
The worst is the "in order to free up queue space, please try your call another time. Hangs up "
I’ve not heard of that before. That’s insane.
Gov agencies that don’t like answering questions do this a lot.