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Is that really true though? If I crank my volume for notifications and then read a book while waiting for my next call how is that less engaged than like reading an ebook on the same computer?
Is that really true though? If I crank my volume for notifications and then read a book while waiting for my next call how is that less engaged than like reading an ebook on the same computer?
Frankly - it’s a lot harder to quantify. “Time at desk” is easy to track. Response times to tickets are much more variable and difficult to measure.