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About support: I have a Framework laptop. With my initial shipment I received a defective Ethernet expansion port. The failure was difficult to identify, but support was incredibly responsive and helpful. Once it was confirmed the issue was due to a defective Ethernet card (which took some investigative effort), a replacement was shipped immediately.
All this to say that, if you live in a supported country in the EU, I see no reason that people may find their support lacking.
About support: I have a Framework laptop. With my initial shipment I received a defective Ethernet expansion port. The failure was difficult to identify, but support was incredibly responsive and helpful. Once it was confirmed the issue was due to a defective Ethernet card (which took some investigative effort), a replacement was shipped immediately.
All this to say that, if you live in a supported country in the EU, I see no reason that people may find their support lacking.