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They don’t even say sorry. They did not use the words Sorry, Mistake, Problem, Wrong, or Fault. They say the approximation of “We see you’re absolutely outraged. We’ve decided to change our decisions. We are always improving.”
They don’t even say sorry. They did not use the words Sorry, Mistake, Problem, Wrong, or Fault. They say the approximation of “We see you’re absolutely outraged. We’ve decided to change our decisions. We are always improving.”