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IMHO, you need to know how to admin a good slack workplace. Properly setup workflows, bots and plugins can proactively funnel a lot of people toward the correct intake and resolution systems. You also need to train people on best practices, and revisit that training so bad habits don’t set in.
Training + automation are kind of required to make any communication platform effective.
IMHO, you need to know how to admin a good slack workplace. Properly setup workflows, bots and plugins can proactively funnel a lot of people toward the correct intake and resolution systems. You also need to train people on best practices, and revisit that training so bad habits don’t set in.
Training + automation are kind of required to make any communication platform effective.