Warning: Some posts on this platform may contain adult material intended for mature audiences only. Viewer discretion is advised. By clicking ‘Continue’, you confirm that you are 18 years or older and consent to viewing explicit content.
I don’t think the problem is MSPs as a whole, I think it’s cheap execs who go with the lowest bidder and the cheap MSPs who take their money to do almost nothing.
I worked for an MSP a few years ago. We used a monitoring tool, and on of our co-managed clients (a regional healthcare provider) used the same monitoring tool. When a major vulnerability in that monitoring tool was exploited, our client’s instance was hacked, and ours was not. As a good MSP we knew how to properly configure and secure the tool, while their in-house IT just installed the tool and moved on to the next thing.
TL;DR: Shitty IT people will be shitty IT people. I’ve cleaned up after a lot of incompetent internal IT departments, and an equal number of incompetent MSPs.
I don’t think the problem is MSPs as a whole, I think it’s cheap execs who go with the lowest bidder and the cheap MSPs who take their money to do almost nothing.
I worked for an MSP a few years ago. We used a monitoring tool, and on of our co-managed clients (a regional healthcare provider) used the same monitoring tool. When a major vulnerability in that monitoring tool was exploited, our client’s instance was hacked, and ours was not. As a good MSP we knew how to properly configure and secure the tool, while their in-house IT just installed the tool and moved on to the next thing.
TL;DR: Shitty IT people will be shitty IT people. I’ve cleaned up after a lot of incompetent internal IT departments, and an equal number of incompetent MSPs.
Was Kaseya your RMM tool?
Yes it was!