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When I worked at a callcenter the general guidance was “if they don’t want to be helped, let them reach back out whenever they do” which was really helpful for people who just wanted to pick a fight since it gave a clear guidance of “hey, if you dont want to do this right now now here’s how to get back in contact”
When I worked at a callcenter the general guidance was “if they don’t want to be helped, let them reach back out whenever they do” which was really helpful for people who just wanted to pick a fight since it gave a clear guidance of “hey, if you dont want to do this right now now here’s how to get back in contact”