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The in-game shop is our attempt at being realistic with the business of running an online game but trying to find a way to do it without resorting to random loot boxes and FOMO items.
“We want to offer players a fair way to support us while enjoying the game,” he continues.
My takeaway is paying money for loot drops.
Didn’t say cosmetics.
So the game is pay to win.
I believe they also wanted to sell classes but had cancel that plan after outrage.