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When the marketing department is more important to a company than the customer support.
The marketing department is easier to integrate with AI. Those stupid customer support folks have to actually think about the problem and determine a working solution, rather than regurgitating a random assembly of buzzwords and spicy graphics.
The marketing department is easier to integrate with AI. Those stupid customer support folks have to actually think about the problem and determine a working solution, rather than regurgitating a random assembly of buzzwords and spicy graphics.