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And that’s why corporate social media is so sticky: your average user doesn’t care WHAT is done to them and the most they’ll maybe do is grumble slightly and spend a little less money, but won’t actually bother to do anything or make any changes, or go somewhere else.
And that’s why corporate social media is so sticky: your average user doesn’t care WHAT is done to them and the most they’ll maybe do is grumble slightly and spend a little less money, but won’t actually bother to do anything or make any changes, or go somewhere else.
I’d say that doesn’t just apply to social media users, but rather to people in general.