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Because the reports go unheeded by management until it costs them money, at which point the quality department get their arses kicked for not fixing the problem that management ignored.
And then the quality department uses those complaint printouts to level their wobbly tables in the cafeteria.
Quality hasn’t printed out complaint reports since the 90s in most places. But, yeah about the same impact by the end of the day…or quarter.
Because the reports go unheeded by management until it costs them money, at which point the quality department get their arses kicked for not fixing the problem that management ignored.