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Same for energy, used to work in energy and the ombudsman would refer customers back to us if they had not attempted to resolve the issue with us. 99% sure it’s the same for most ombys
Same for energy, used to work in energy and the ombudsman would refer customers back to us if they had not attempted to resolve the issue with us. 99% sure it’s the same for most ombys
Can confirm it is that way with AFCA (previously known as Financial Services Ombudsman)