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You likely have the right to access records that explain why your insurer denied your claim or prior authorization request. Use ProPublica’s free tool to generate a letter requesting your claim file from your health insurance company.
Usually don’t like jumping on the US healthcare = bad bandwagon, but jeeze having these shithole insurance companies in the middle looks awful.
It’s as simple as a doctor giving you a script and the chemist dispensing it here, thank fuck the government takes care of the rest