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From its pristine bathrooms to its Texas-sized storefronts, here’s how Buc-ee’s became one of the most beloved gas station convenience chains in the US.
I worked at a brand new Sheetz when I was in college. We started out great, but once the scheduling software took over, it went to crap fast. Cleaning was side work, so it was always rushed, if you had any time at all. Since the restrooms were mostly unattended, they quickly got disgusting (and I swear some people take perverse pleasure in where they could smear their poo). People would order food, wait 10 minutes, and walk out as we would get too busy to keep up. We had a bakery section that started great, but went to crap because no one had time to bake.
Buc-ee’s seems well staffed, including dedicated staff to keep the bathrooms clean. There is dedicated staff for the brisket. There is dedicated shelf stockers. It’s amazing how stuff will get and stay popular when you actually have staff to serve customers.
I worked at a brand new Sheetz when I was in college. We started out great, but once the scheduling software took over, it went to crap fast. Cleaning was side work, so it was always rushed, if you had any time at all. Since the restrooms were mostly unattended, they quickly got disgusting (and I swear some people take perverse pleasure in where they could smear their poo). People would order food, wait 10 minutes, and walk out as we would get too busy to keep up. We had a bakery section that started great, but went to crap because no one had time to bake.
Buc-ee’s seems well staffed, including dedicated staff to keep the bathrooms clean. There is dedicated staff for the brisket. There is dedicated shelf stockers. It’s amazing how stuff will get and stay popular when you actually have staff to serve customers.