I saw a lot of different answers online when searching for this. My fiancé’s grandparents passed away in January and February of last year. Their will executor was her father. Well, her father passed away at the end of April last year. Now, we are unsure of what we need to do in order to access her grandparents’ Apple ID for their devices. We tried calling Apple and we were told we need a court order, but I saw people online saying that they were able to get it through proving power of attorney? Would that even work for our situation? Getting a court order just seems like a huge effort for this, and I honestly have no idea how to even do that. Any help at all is greatly appreciated
Just so you know, power of attorney becomes void at death. It allows you to act as that individual, but when they are deceased, you can’t act as them anymore.
If you run into other items, just be aware additional documentation will very likely be needed—death certificate plus typically letters of testamentary/administration (the term varies by state).
Source: I worked with estates, trusts, POAs, and more in a banking role for several years.