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If your service needs to operate 24/7, then it needs to be staffed 24/7. If it doesn’t need to operate 24/7, then staff will resolve the issue during normal work hours. Most businesses have IT teams stagger their start time so that someone comes in early and can deal with issues that may have risen the night before and prior to other employees arriving.
If your service needs to operate 24/7, then it needs to be staffed 24/7. If it doesn’t need to operate 24/7, then staff will resolve the issue during normal work hours. Most businesses have IT teams stagger their start time so that someone comes in early and can deal with issues that may have risen the night before and prior to other employees arriving.