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I also work for a WH. Yeah most idiots don’t do basic maintenance which is why I just rename the dir as xxx.old make a new folder install core and then delete the blank wp-content an copy over the wp-content DB and wp-config.php from the borked install. Takes 10 min rather than 30 to update and fix. I call that the “Doctor Frankenstein” method
I also work for a WH. Yeah most idiots don’t do basic maintenance which is why I just rename the dir as xxx.old make a new folder install core and then delete the blank wp-content an copy over the wp-content DB and wp-config.php from the borked install. Takes 10 min rather than 30 to update and fix. I call that the “Doctor Frankenstein” method