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A majority (64%) of 5,728 people surveyed by Gartner in December 2023 said they would prefer companies not to use AI in their customer service. Additionally, 53%...
I mean, real person isn’t the bar I’d call ‘minimum’, a helpful real person is.
It sounds like they met one of those two, but the difference between an AI who can’t help you and a real human who can’t help you is pretty small: you still don’t get what you’re after either way.
I mean, real person isn’t the bar I’d call ‘minimum’, a helpful real person is.
It sounds like they met one of those two, but the difference between an AI who can’t help you and a real human who can’t help you is pretty small: you still don’t get what you’re after either way.