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A majority (64%) of 5,728 people surveyed by Gartner in December 2023 said they would prefer companies not to use AI in their customer service. Additionally, 53%...
I think it was Comcast that refused to connect me with a human unless I said the right thing.
No matter what method, it would either hang up and tell me to try again or just not route me to the right place.
I ended up sending a letter to my state Attorney General. 30 days later my issue was fixed.