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If they’re going to do this, then customers can get support via text messaging right? They’re not going to have to call in to talk to a computer to have their voice turned into text for an agent right?
This isn’t about asymmetrically wasting the time of the customer so they don’t call support at all, right?
If they’re going to do this, then customers can get support via text messaging right? They’re not going to have to call in to talk to a computer to have their voice turned into text for an agent right?
This isn’t about asymmetrically wasting the time of the customer so they don’t call support at all, right?