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Saying “we’re not engaging at all” makes it clear that whether the feedback is positive, negative, seen, or not - a reaction will not be provided. This keeps the community managers from getting into the mud with the rest of the pigs and creates a bit of a barrier for audiences.
It may not seem logical but neither are the people sending death threats to game developers on Reddit. More of a psychological wall to create perceived space.
Saying “we’re not engaging at all” makes it clear that whether the feedback is positive, negative, seen, or not - a reaction will not be provided. This keeps the community managers from getting into the mud with the rest of the pigs and creates a bit of a barrier for audiences.
It may not seem logical but neither are the people sending death threats to game developers on Reddit. More of a psychological wall to create perceived space.