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How often do you turn your iPhone or android smartphone off? Not often enough, says the NSA as it issues a security warning to all users about zero-click attacks.
we are talking about user devices in the wild, likely in an unknown state, with highly variable usage patterns by the user. someone with experience can usually determine how deeply to poke based on 30 seconds of questioning the user.
“reboot” is absolutely valid when the issue is trivial, non-recurring and the equipment is not sensitive. if a reboot destroys logs then the device was not important to you to begin with.
we are not talking about backend systems here.
we are talking about user devices in the wild, likely in an unknown state, with highly variable usage patterns by the user. someone with experience can usually determine how deeply to poke based on 30 seconds of questioning the user.
“reboot” is absolutely valid when the issue is trivial, non-recurring and the equipment is not sensitive. if a reboot destroys logs then the device was not important to you to begin with.