Victorian woman Kathryn Beaton says repeated, illegal denials of service from drivers refusing to allow her guide dog into their vehicles have left her effectively housebound.
Edited to add: “anxious and in tears” is some shit tier headline writing when the real problem is the loss of independence and freedom, and the hours she has had to spend waiting just to be actively discriminated against.
That’s appalling that that sort of behaviour is still prevalent with taxis. I think rideshare services also share the same problem though? There have been many anecdotes onine by Australians quoting their awful experiences with rideshare drivers and even some mentioning they found taxis to be the better option nowadays.
Regradless, I firmly believe the taxi industry should be held up to a higher standard.
Taxis were terrible before ride sharing came along and ride sharing has made them better - the Taxis have made significant efforts to improve now that they don’t have a monopoly. But they haven’t improved enough - Taxis are definitely worse than Uber in my city.
I think rideshare services have a bad reputation because they made some mistakes when they were starting out, and even now when they start in a new city and every single driver has zero experience so there will still be mistakes… but in general, now that ridesharing is well established, they are the best available service (at least in my city anyway - which is in Australia).
Yes, there’s still the occasional awful experience. “The best available” doesn’t mean “good enough”.