Victorian woman Kathryn Beaton says repeated, illegal denials of service from drivers refusing to allow her guide dog into their vehicles have left her effectively housebound.
Edited to add: “anxious and in tears” is some shit tier headline writing when the real problem is the loss of independence and freedom, and the hours she has had to spend waiting just to be actively discriminated against.
Ride share has been so devastating to the taxi industry that a lot of those businesses folded. Taxi businesses generally have been much more regulated than rideshare (much like hotels are more regulated than airbnb), so it was difficult to compete when Uber and Lyft popped up.
So she might not HAVE access to a taxi due to the way ride share has taken over. A lot of places are “ride share or nothing” now.