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In most cases, there’s no point contacting the transporter. They have no contract with you, so your opinion on their performance is fairly irrelevant. The one they have a deal with is the seller. So that’s who you have to get information back to.
100%. Back then I didn’t know that, I assumed contacting the delivery service was the logical step. Some googling then showed me that was wrong and I should have contacted the company right away. But that wasn’t even a thing I thought about googling - it seemed like the feud was with me and Hermes only.
In most cases, there’s no point contacting the transporter. They have no contract with you, so your opinion on their performance is fairly irrelevant. The one they have a deal with is the seller. So that’s who you have to get information back to.
100%. Back then I didn’t know that, I assumed contacting the delivery service was the logical step. Some googling then showed me that was wrong and I should have contacted the company right away. But that wasn’t even a thing I thought about googling - it seemed like the feud was with me and Hermes only.
But everyone, take notes.